Oct 14, 2019  
2018-2019 Updated Catalog 
2018-2019 Updated Catalog [ARCHIVED CATALOG]

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CTS 1156C - Desktop Support

3 Credit Hours

This course introduces the helpdesk skills to troubleshoot hardware or software operation and application problems for end users on the desktop or client-side, based on the Windows operating system. It is designed to help prepare the student to take the two core exams (70-620 and 70-622) required for certification as an MCITP: Enterprise Support Technician students should have user-level competency with Windows and MS Office.

Prerequisite(s): Knowledge of basic computer and keyboarding skills are strongly recommended.

▲Technology-Across-the-Curriculum Course.

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