MAN 4520 - Quality Management

3 Credit Hours
(Offered as needed)

This course examines the significance of quality as a primary competitive strategy for tomorrow’s successful business organizations. The impact of quality focus on increasing customer satisfaction is changing the manner in which business organizations functions. Students will recognize that quality focused business organizations are evolving into very different environments in which to work and manage. This quality imperative is relevant for both industrial and service sector organizations. Students will be exposed to the critical issues of total quality management through reading, case studies, class discussion, field trips and outside speakers. The students are expected to gain insight and understanding regarding the meaning of quality, how organizations develop a quality focus, and the continuous nature of quality management. This course is appropriate for students who have an interest in: (1) managing the total quality program in a business organization, and/or (2) working for a business organization which already made a strong commitment to total quality management.

Prerequisite(s): Knowledge of basic computer and keyboarding skills are strongly recommended.