Jun 24, 2024  
2019-2020 Updated Catalog Updated Through 11/19/2019 
    
2019-2020 Updated Catalog Updated Through 11/19/2019 [ARCHIVED CATALOG]

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MNA 1161 - Customer Service


3 Credit Hours
(Fall, Spring)

Designed to build and maintain the critical skills necessary to be a dynamic and successful professional. Students and front-line individuals who work with customers every day will develop strategies to create positive customer relationships. This course provides a practical approach to the thorny issues of customer dissatisfaction and will enable managers to keep service personnel focused on the organization’s goals and objectives.

Prerequisite(s): Knowledge of basic computer and keyboarding skills are strongly recommended.



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