Nov 03, 2024  
2014 - 2015 Updated Catalog through 1/6/15 
    
2014 - 2015 Updated Catalog through 1/6/15 [ARCHIVED CATALOG]

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MNA 1161 - Customer Service


3 Credit Hours
(Fall, Spring, Summer)

Designed to build and maintain the critical skills necessary to be a dynamic and successful professional. Students and front-line individuals who work with customers every day will develop strategies to create positive customer relationships. This course provides a practical approach to the thorny issues of customer dissatisfaction and will enable managers to keep service personnel focused on the organization’s goals and objectives.

* This college credit course is not intended for transfer and may not be applied toward the A.A. degree.



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