MNA1161

MNA

1161

Customer Service

Designed to build and maintain the critical skills necessary to be a dynamic and successful professional. Students and front-line individuals who work with customers every day will develop strategies to create positive customer relationships. This course provides a practical approach to the thorny issues of customer dissatisfaction and will enable managers to keep service personnel focused on the organization's goals and objectives.

Spring, Fall

Knowledge of basic computer and keyboarding skills are strongly recommended.