MAN4162

MAN

4162

Customer Relations for Managers

This course focuses on relationship building for all customers of an organization. The impact of culture and diversity on business relationships, successful negotiation strategies, and promotion of the organization through media relations are discussed. Emphasis is placed on the manager's role in improving customer relationships by creating a customer-focused, organizational climate.

Spring

upper division standing is required and knowledge of basic computer and keyboarding skills are strongly recommended.