CJK0306

CO311.1. Describe the elements of effective communication CO311.2. Describe how to demonstrate professionalism CO311.3. Explain how courtesy impacts an officer’s behavior and interaction with inmates and others CO311.4. Discuss how active listening is used in effective communication CO311.5. List how the elements of active listening are used in communication CO311.6. Describe the role of empathy in effective communication CO311.7. Explain how trauma can affect communication CO311.8. Discuss how to interact with inmates in a diverse environment while applying officer safety CO311.9. Identify cultural influences that can affect interpersonal communications CO312.1. Describe the differences between verbal and non-verbal communication CO312.2. Discuss how to communicate using command presence and verbal command CO313.1. Identify potential barriers to effective communication CO313.2. Describe how to defuse a situation through conflict management CO313.3. Describe how emotional intelligence is a valuable tool in conflict management CO321.1. Explain the difference between manipulation and deception CO321.2. Describe the methods inmates use to manipulate and deceive CO321.3. Identify the behaviors that officers should display to minimize inmate manipulation and deception CO321.4. Discuss the methods visitors and volunteers use to manipulate and deceive CO321.5. Describe how officers can respond to potential boundary violations from inmates CO321.6. Describe how officers can respond to potential boundary violations by their peers CO322.1. Identify how self-talk, self-awareness, and self-de-escalation can help with communication CO322.2. Describe the core communication competencies and how to use them when communicating