Customer Service Technology (ATD)

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Admission Program of Study Code CUTT
State CIP Code 0252020701

Students who successfully complete this diploma may be eligible to receive credits towards the Customer Relationship Management (AS) degree (State CIP Code 1252020700).

Core Courses

CGS 1100 - Microcomputer Applications 3 Credit Hours ▲
GEB 1011 - Introduction to Business 3 Credit Hours
MNA 1161 - Customer Service 3 Credit Hours
OST 2335 - Business Communications 3 Credit Hours

Total Core Credits Required: 12

Technical Elective Courses

With the approval of an advisor, select 6 credits from the following:

CGS 1030 - Computer Basics 3 Credit Hours
CGS 1550 - Introduction to World Wide Web 3 Credit Hours
GEB 1940 - Internship - Business 3 Credit Hours (can be completed three times for credit)
GEB 2430 - Business Ethics 3 Credit Hours
MAR 2011 - Introduction to Marketing 3 Credit Hours
MNA 2100 - Organizational Behavior 3 Credit Hours
SPC 1608 - Public Speaking 3 Credit Hours †
____ ____ Other Approved College Credits _

Total Technical Elective Credits Required: 6

Total Program Credits Required: 18

Suggested Academic Plan

Customer Service Technology (ATD) CUTT)

Fall Semester

CGS 1100 - Microcomputer Applications 3 Credit Hours ▲

GEB 1011 - Introduction to Business 3 Credit Hours

Technical Elective 3 Credit Hours

Total Semester Hours: 9

Spring Semester

MNA 1161 - Customer Service 3 Credit Hours

OST 2335 - Business Communications 3 Credit Hours

Technical Elective 3 Credit Hours

Total Semester Hours: 9

Total Program Hours: 18