Customer Relationship Management (AS)

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Admission Program Objective Code CUST
State CIP Code 1252020700

Students who successfully complete selected courses from this program of study may be eligible to receive the applied technology diploma in Customer Service Technology (ATD) (State CIP Code 0252020701).

General Education

Select one course from each category; see the AS Degree General Education Requirements section of catalog for specific course listings:

____ ____ Communication Skills 3 Credit Hours
____ ____ Humanities 3 Credit Hours
____ ____ Mathematics 3 Credit Hours
____ ____ Natural Sciences 4 Credit Hours
____ ____ Social Sciences 3 Credit Hours
____ ____ Additional General Education Credits 2 Credit Hours

Total General Education Credits Required: 18

Core Courses

CGS 1100 - Microcomputer Applications 3 Credit Hours ▲
CGS 1550 - Introduction to World Wide Web 3 Credit Hours
CGS 1570 - Computer Applications for Business 3 Credit Hours
MAR 2011 - Introduction to Marketing 3 Credit Hours
MNA 1161 - Customer Service 3 Credit Hours
MNA 2100 - Organizational Behavior 3 Credit Hours
GEB 1011 - Introduction to Business 3 Credit Hours
GEB 2430 - Business Ethics 3 Credit Hours
OST 2335 - Business Communications 3 Credit Hours

Total Core Credits Required: 27

Technical Elective Courses

With the approval of an advisor, select 15 credits from the following:

BUL 2241 - Business Law I 3 Credit Hours
CGS 1030 - Computer Basics 3 Credit Hours
GEB 1940 - Internship - Business 3 Credit Hours
(can be completed two times for credit)
MAN 2021 - Management 3 Credit Hours
MAN 2300 - Personnel Management 3 Credit Hours
MKA 2041 - Retail Management 3 Credit Hours
____ ____ Other Approved College Credits _

Total Technical Elective Credits Required: 15

Total Program Credits Required: 60

Suggested Two-Year Academic Plan

Customer Relationship Management (AS) (CUST)

Companion ATD*

First Year

CUTT

Fall Semester

CGS 1100 - Microcomputer Applications 3 Credit Hours ▲

CGS 1550 - Introduction to World Wide Web 3 Credit Hours

ENC 1101 - English Composition I 3 Credit Hours ♦ ▲ ¶

GEB 1011 - Introduction to Business 3 Credit Hours

Humanities General Education 3 Credit Hours

Total Semester Hours: 15

√

Spring Semester

CGS 1570 - Computer Applications for Business 3 Credit Hours

MAR 2011 - Introduction to Marketing 3 Credit Hours

Mathematics General Education 3 Credit Hours

Natural Science General Education 4 Credit Hours

Additional General Education Credits 2 Credit Hours

Total Semester Hours: 15

Second Year

Fall Semester

GEB 2430 - Business Ethics 3 Credit Hours

MNA 1161 - Customer Service 3 Credit Hours

Social Science General Education 3 Credit Hours

Technical Elective 3 Credit Hours

Total Semester Hours: 15

√

Spring Semester

MNA 2100 - Organizational Behavior 3 Credit Hours

OST 2335 - Business Communications 3 Credit Hours

Technical Elective 3 Credit Hours

Total Semester Hours: 15

√

Total Program Hours: 60

* Courses with √ can also be used in the Companion Certificate indicated:
CUTT - Customer Service Technology (ATD)