CTS 1156C - Desktop Support

3 Credit Hours
(Fall, Spring, Summer)

This course introduces the helpdesk skills to troubleshoot hardware or software operation and application problems for end users on the desktop or client-side, based on the Windows operating system. It is designed to help prepare the student to take the two core exams (70-620 and 70-622) required for certification as an MCITP: Enterprise Support Technician students should have user-level competency with Windows and MS Office.

Prerequisite(s): CGS 1100 and CGS 1570 recommended.

* This college credit course is not intended for transfer and may not be applied toward the A.A. degree. ▲Technology-Across-the-Curriculum Course.