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  Sep 24, 2017
 
2017-2018 Updated Catalog 
  
2017-2018 Updated Catalog

Customer Relationship Management (AS)


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Admission Program Objective Code CUST
State CIP Code 1252020700

Students who successfully complete selected courses from this program of study may be eligible to receive the applied technology diploma in Customer Service Technology (ATD)  (State CIP Code 0252020701).

General Education


Select one course from each category; see the AS Degree General Education Requirements  section of catalog for specific course listings:

  • ____ ____ Communication Skills 3 Credit Hours
  • ____ ____ Humanities 3 Credit Hours
  • ____ ____ Mathematics 3 Credit Hours
  • ____ ____ Natural Sciences 4 Credit Hours
  • ____ ____ Social Sciences 3 Credit Hours
  • ____ ____ Additional General Education Credits 2 Credit Hours

Total General Education Credits Required: 18


Total Core Credits Required: 30


Technical Elective Courses


Select 12 credits from the following:

Total Technical Elective Credits Required: 12


Total Program Credits Required: 60


Suggested Two-Year Academic Plan


This program admits students in the fall/spring/summer semester(s). Below is a sample academic plan for these students admitted in the identified semester.

Customer Relationship Management (AS) (CUST)
First Year
Fall Semester
CGS 1100 - Microcomputer Applications 3 Credit Hours ▲   or CGS 1570 - Computer Applications for Business 3 Credit Hours  
CGS 1550 - Introduction to World Wide Web 3 Credit Hours  
ENC 1101 - English Composition I 3 Credit Hours ♦ ▲ ¶  
GEB 1011 - Introduction to Business 3 Credit Hours  
Humanities General Education 3 Credit Hours
Total Semester Hours: 15
Spring Semester
OST 2401 - General Office Management 3 Credit Hours  
Mathematics General Education 3 Credit Hours
Natural Science General Education 4 Credit Hours
Additional General Education Credits 2 Credit Hours
Technical Elective 3 Credit Hours
Total Semester Hours: 15
Second Year
Fall Semester
GEB 2430 - Business Ethics 3 Credit Hours  
MAR 2011 - Introduction to Marketing 3 Credit Hours  
MNA 1161 - Customer Service 3 Credit Hours  
Social Science General Education 3 Credit Hours
Technical Elective 3 Credit Hours
Total Semester Hours: 15
Spring Semester
MNA 2100 - Organizational Behavior 3 Credit Hours  
OST 2335 - Business Communications 3 Credit Hours  
ENC 2210 - Technical Report Writing 3 Credit Hours  
Technical Elective 3 Credit Hours
Technical Elective 3 Credit Hours
Total Semester Hours: 15
Total Program Hours: 60

 

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