MNA 1161 - Customer Service

3 Credit Hours
(Fall)

Designed to build and maintain the critical skills necessary to be a dynamic and successful professional. Students and front-line individuals who work with customers every day will develop strategies to create positive customer relationships. This course provides a practical approach to the thorny issues of customer dissatisfaction and will enable managers to keep service personnel focused on the organization’s goals and objectives.

* This college credit course is not intended for transfer and may not be applied toward the A.A. degree.